Delivery and Return Terms For MOMO

Delivery

How will I receive my order?

BG Racing work in partnership with Royal Mail and DPD to offer a reliable delivery service straight from the shipping cart to your door. On occasion BG Racing may use alternative couriers to fulfill your order as efficiently as possible.

When will I receive my order?
Orders placed and paid for before 3pm Monday – Friday will be dispatched on the same working day. Orders placed after 3pm will not be dispatched until the next working day*. Transit times may vary depending on the specified delivery address and level of service.

BG Racing offer 3 delivery services to the UK**:
Standard – This is a free service that BG Racing offer on all BG Racing’s goods. Smaller items are sent using Royal Mail 2nd Class and may take 3 – 5 working days***. Larger, heavier items are sent using an alternate courier.
Express – Next day service sent via DPD****. Please provide us with your email address and mobile number when placing your order to receive regular updates on your delivery.
Weekend delivery – Need your order at the weekend? BG Racing offer a dedicated Saturday or Sunday delivery service on all of BG Racing’s goods.

BG Racing offer a standard delivery service to addresses outside the UK:
Europe Zone 1 = 2 – 3 working days
Europe Zone 2 = 3 – 4 working days
Europe Zone 3 = 4 – 6 working days
Europe Zone 4 = 4 – 7 working days
Europe Zone 2+ = 3 – 4 working days
Europe Zone 4+ = 4 – 7 working days

*Please note that orders placed over the weekend and public holidays will be processed on the next working day.
**Certain geographical restrictions apply which may affect the services available to your specified delivery address. Express & Weekend Delivery services are only available to England, Wales, Isle of Wight & Scotland (excluding Scottish Highlands & Islands)
***Royal Mail aim to deliver all their parcels between 3 – 5 working days but on occasion it may take up to 15 working days. If you have any questions regarding this delivery service please click here for more details.
****DPD aim to deliver all their parcels on the next working day but on occasion it can take a little longer. Orders placed before 3pm Monday – Friday will be dispatched on the same working day but may not be delivered until the next working day unless a Weekend Delivery service is chosen during checkout. If you have any questions regarding this delivery service please click here for more details.

How much will the postage cost?

Standard delivery to UK addresses is free on all BG Racing’s good. BG Racing also offer Express and Weekend Delivery services within Mainland UK at an additional cost confirmed during checkout.

Delivery to addresses outside the UK may vary depending on the specified delivery address, and surcharges may apply.
Europe Zone 1 Countries £10.50
Belgium, France, Germany, Luxembourg, Netherlands

Europe Zone 2 Countries £13.50
Austria, Czech Republic, Denmark, Italy, Slovenia, Spain

Europe Zone 2+ Countries £13.50 + £30 surcharge
Switzerland

Europe Zone 3 Countries £17.50
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Europe Zone 4 Countries £21.99
Bulgaria, Greece, Latvia, Lithuania, Romania, Serbia

Europe Zone 4+ Countries £21.99 + £30 surcharge
Bosnia & Herzegovina, Iceland, Norway

How can I track my order?

Where applicable, tracking information can be found on your order confirmation once your order has been dispatched. If you do not have a tracking number or are having trouble finding it please contact us.

Upon receiving your order.
Please ensure you carefully inspect your parcels upon receipt. If there is any damage, or the delivery appears to be incomplete, please refuse the delivery or sign for the goods as damaged and contact us immediately.

My order hasn’t arrived.
Please ensure that you have tracked your order before contacting us.

If you have not received your order within the delivery time specified, please contact us so BG Racing can investigate for you.
When contacting us please supply us with your order number, name, address and tracking information.

Please note:
Surcharges may apply to certain shipping locations.
BG Racing are unable to deliver to PO Box addresses for security reasons.

Returns

What is BG Racing’s return policy?

At Brown and Geeson / B-G Direct, BG Racing offer a no fuss 30 day return policy from the day that you received the goods.
Refunds are credited to the same card or account that was used to purchase the goods. Exchanges are offered if requested by the buyer and are sent out upon receipt of the original order.

BG Racing reserve the right to refuse a refund or exchange if the conditions of BG Racing’s returns policy are not met.
BG Racing’s 30 day return policy is inclusive of the standard 14 day return offered by the Consumer Contact regulations.

How can I make a return?

Please visit BG Racing’s website and go to BG Racing’s Returns page. Please complete this form and one of BG Racing’s dedicated team will be in contact and supply you with a Returned Goods Authorisation Number. Make sure the goods are packaged sufficiently with the Returned Goods Authorisation Number included with the package and send it to:

Unit 12 Buckingham Square
Wickford Business Park
Wickford
Essex
SS11 8YQ

BG Racing recommend using a traceable service as returned items are sent at the buyer’s risk. Once arrived safely back at BG Racing’s warehouse BG Racing shall process the return and keep you updated with the progress.

Once arrived safely at BG Racing’s warehouse BG Racing shall process the return and keep you updated with the progress.

Can I return my order if I don’t like it?

Absolutely, BG Racing offer a no fuss 30 day return policy, even if you have simply changed your mind. The 30 days start from the day that you receive your order.
BG Racing do ask that the product(s) are unused and in their original packaging.
Please note that in this case, the return postage is covered by the buyer.

My product is faulty or defective

Checks are performed on the majority of orders prior to them leaving BG Racing’s warehouse to ensure they arrive with you in the best possibly way.
If for any reason you believe your product to be defective or faulty, please take a few photographs and send them too us with your name and order number along with a brief explanation within 7 days.

My order has turned up damaged

Please ensure you inspect your parcels upon receipt. If there is any damage, or the delivery appears to be incomplete, please refuse or sign for the items as damaged and contact us immediately. If the product inside has been damaged also, please take a few photographs and send them too us with your name and order number along with a brief explanation within 7 days.

If the packaging appears intact but the items are damaged inside, please take a few photographs of the products and send them too us with your name and order number along with a brief explanation within 7 days.

BG Racing endeavour to get back to you as soon as possible to arrange a return and exchange is necessary. BG Racing regret that beyond the 7 days, due to circumstances outside of BG Racing’s control BG Racing may be unable to process your claim.

Products excluded from BG Racing’s return policy

Please note:
If the product(s) has been damaged, used, returned without a Returned Goods Authorisation Number or is not returned in its original packaging, BG Racing reserve the right to withhold 10% of the refund / credit value.

Brown and Geeson Ltd cannot be held responsible for any charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts, however the part itself may be accepted for return (at BG Racing’s discretion). BG Racing will not accept responsibility for any resulting incompatibility issues or losses incurred indirectly. BG Racing cannot accept responsibility for any returned goods which are undelivered. Please retain your proof of postage as this may be required in the event of raising a claim with your courier.

Brown and Geeson Ltd do not provide products on a trial basis.

BG Racing are unable to deliver to PO Box addresses for security reasons.